www.surprizz.fr is published by the society Surprizz, SARL with a capital of 20,000 euros, whose head office is located at 165 avenue Henri Ginoux 92120 Montrouge, France, registered in the Trade and Companies Register of Nanterre under no. 820 622 124, intra-Community VAT no. FR 79820622124 I-
These general terms and conditions of sale apply exclusively to all orders for products and services placed via the Site between Surprizz and any natural person. The GTCS define the rights and obligations of the parties between Surprizz and the Customer during the proposed sale on the Site.
Surprizz reserves the right to modify these Terms and Conditions. The applicable Terms and Conditions are those in force on the Site at the time of validation of the order by the Customer. When validating the order on the Website, the Customer must have read and accepted the GTCS without reservation.
II- Products The Products offered for sale are those described on the Site on the day of the Customer’s consultation. Surprizz takes the utmost care in the presentation and description of its Products, using technical descriptions and photographs. It is however possible that errors may appear on the site, in this case Surprizz could not be held responsible. Surprizz takes the utmost care to inform the Customer of the availability of the Products. If an unavailable item is ordered, a notice of unavailability will be sent to the customer by email. The Customer may then modify or cancel his order. The Customer may request that the sum corresponding to the unavailable item be deducted from his order.
III- Orders In order to be able to order on the Site, the Customer declares to be of full age or to have parental authorization allowing him to order on the Site. The Client declares to have the legal capacity to contract. The validation of the Order constitutes confirmation and acceptance by the Customer of the GTCS, the Products purchased, their price and the associated fees. An order is recorded upon receipt of payment from the Customer. Surprizz is authorized to cancel any order by cheque or transfer if payment has not been received within seven calendar days from the date of the order.
IV- Price The prices mentioned on the Website are indicated in Euros, value added tax (VAT) included but excluding delivery costs, customs and other taxes. The prices invoiced are those in force at the time of validation of the order. The delivery costs are the responsibility of the Customer and are charged in addition to the price of the products ordered appearing on the Site. Surprizz reserves the right to change the prices indicated on the Site at any time but undertakes to apply the prices in force indicated to the Customer at the time of validation of the order.
V- Delivery A maximum of 15 working days after the order has been registered may be required to ship the order, excluding special operations. The ordered product is shipped by the postal circuit, in Colissimo followed, to the delivery address indicated by the customer. The delivery and return costs are those mentioned on the Site at the time of the order in the “Delivery” section.
VI- Retraction Our quality service ensures that all products sold are in good condition, new and flawless. All products marketed on the Site benefit from a 14-day satisfaction guarantee. This means that if the Customer is not satisfied with a product purchased on the Site, he may within 14 days of receiving the order either: 1. Exchange for a product from our catalogue of equivalent quality and price. 2. Request a refund at its purchase value. Under no circumstances may the recipients of a gift claim the consideration in value. No right of withdrawal is possible in particular for products made according to the consumer’s specifications or clearly personalized. In order for the return to be accepted, the product must be returned to us in its new state, without any mark of use, packaged in its original packaging, and with the documents provided. The return must be made in a suitable packaging shipped as a registered. The costs of return following the exercise of the right of withdrawal by way of exchange of products can be refunded to the Customer on simple written request to Surprizz SARL, 165 avenue Henri Ginoux 92120 Montrouge. The request for reimbursement of the return costs must be accompanied by an invoice from the carrier.
VII- Intellectual Property All the elements on the Site: trademarks, drawings, photographs, logos, etc. are the property of Surprizz. The reproduction of all or part of the elements on the Site is strictly prohibited, in accordance with the laws governing intellectual property.
VIII- Protection of personal data As the information communicated by the Customer is essential for the processing and routing of orders, the preparation of invoices and guarantee contracts, their absence entails the cancellation of his order. By registering on the Site, the Customer undertakes to provide us with sincere and genuine information about himself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the Site.
In accordance with the “Information Technology and Freedoms” law, the processing of the Customer’s information has been the subject of a declaration to the National Commission for Information Technology and Freedoms (CNIL). Surprizz is authorised to collect, process and use information concerning the Customer. This data is subject to computer processing.
The Customer has a permanent right of access and rectification of all data concerning him, in accordance with European texts and national laws in force (article 34 of the law of 6 January 1978). The Customer may at any time make a request to Surprizz to know what information it has about him. The Customer may modify this data at any time and on request.
If the Customer has accepted it during its identification on the Site, promotional emails (e-mails) offering it new products, destocking offers, exclusive offers, good deals, etc. will be sent to him. The Customer may request to stop receiving e-mails from us at any time by clicking here or on the link provided for this purpose and inserted at the footer of each e-mail addressed to you by us or one of our partners.
IX- Force majeure or fault Surprizz cannot be held liable for the non-performance of the contract concluded, on the one hand in case of force majeure, as defined by the courts on the other hand in case of fault of the Customer or the unforeseeable and insurmountable fact of a third party to the contract.
X- Applicable law These general conditions are subject to French legislation in force. In the event of a dispute, only the French courts have jurisdiction.